Frequently Asked Questions
General Parking Questions
Who do I contact if I am mischarged or wish to make a complaint?
What do I do if I forgot my QR code or cannot pull it up on my phone?
I do not have a credit card – how can I pay for my parking? Can I pay by debit card?
Can I pay with my E-ZPass tag?
Online Pre-booking Questions
I prepaid for my parking online; do I have to go to a specific parking lot and can I change the lot if my terminal changes?
I entered a different license plate online than the car I will now be driving to the airport. What happens?
I need a receipt for my parking. How do I get one?
My trip was shorter than the period of time that I booked online – do I get a refund?
My trip was longer than I anticipated in my online booking, how am I charged for the extra time?
What is the cancellation or refund policy for booking online?
When I book online will I be charged right away or when I exit the parking lot?
Where can I find the parking online Terms and Conditions?
Can I reserve disabled parking online?
How do I amend or cancel a booking?
What do I need to bring with me when travelling to the parking facility?
What do I need to do when I arrive after I have prebooked and prepaid for my parking?
What do I need to do when I exit at the end of my stay?
How do I know my booking has been accepted?
Can I use the same credit card for more than one reservation?
Can I book parking in all lots and garages?
How close to my date/time of travel can I prepay for parking or book a Daily Premium Reserved Parking Space?
Making your parking booking online
How do I book online?
What if I don't receive a booking confirmation email?
I have a question about the pre-booked parking charge on my card. What should I do?
My promo code is not valid?
Am I guaranteed a specific parking space?
How far in advance can I pre-book parking?
What is the minimum length of stay?
What is the maximum length of stay?
Managing your online parking booking
Do I have to pay a fee to amend or cancel my booking?
At the parking facilities
What happens if I arrive before the entry time I specified when making my booking online?
What happens if I arrive at the entry to my pre-booked parking facility and a sign says that it's full?
What happens if after entering the parking facility I need to leave and re-enter the parking lot again?
I lost my confirmation printout, what do I do?
What are the height restrictions for garage entries?
General Questions
Who do I contact if I am mischarged or wish to make a complaint?
Please send your concern to parkingcustomerservice@abm.com. We will need details of which airport/parking lot you used, when you entered and exited the parking lot, your license plate number, and any back up documentation you may have, such as parking tickets, receipts, or online booking documentation.
For parking rate clarification or general inquiries, please call JFK at 718-244-4168, EWR at 973-961-6421/6422, or LGA at (718) 533-3850 or 317-610-0970.
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What do I do if I forgot my QR code or cannot pull it up on my phone?
The system should recognize your plate and open the gate at both the entry and exit. If you arrive with a different plate, or your plate is misread by the system, scanning the QR code will allow you to enter the lot. If you do not have your QR code with you, please hit the call/help button and the control room will allow you to enter under the reservation and avoid a second fee.
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I do not have a credit card – how can I pay for my parking? Can I pay by debit card?
Yes, if there is a Visa or Mastercard logo, it will be accepted if you prebook or pay at the exit.
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Can I pay with my E-ZPass tag?
E-ZPass Plus CANNOT be used as a form of payment when prebooking, and if you prebooked and enter through an E-ZPass only lane, you will incur a second fee when exiting. It is an accepted form of payment for drive-up travelers who did not prebook and enter and exit in the designated lanes. Drive-up travelers using E-ZPass entry will not be issued a ticket. For more information see https://www.e-zpassny.com/en/home/plus.shtml.
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Online Pre-booking Questions
I prepaid for my parking online; do I have to go to a specific parking lot and can I change the lot if my terminal changes?
You must park in the lot that you booked for. You will not need to go to a specific space in that parking lot if you have a standard reservation. You must enter the garage in the lane designated for “Prebooking.”
If you paid for a Premium Reserved space, follow the signs leading to the Premium Reserved Parking designated space in the lot specified on your booking, and leave a printout of your reservation on the dashboard.
In every case, your online reservation will be emailed to you and will contain the name of the lot in which you chose to park.
If you need to change the lot you prebooked for, please review your reservation confirmation and you will see a link to revise your booking. If the revision causes a fee change, you will be fully refunded for the initial reservation and fully charged for the new one generated.
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I entered a different license plate online than the car I will now be driving to the airport. What happens?
Your confirmation email includes a QR code which can also be used as an entry method. You can present this under the reader at the barrier to gain access to the parking lot.
If you need to change plate, please review your reservation confirmation and you will see a link to revise your booking and update your plate. Please keep the QR code handy as you may still need it to enter the lot under your reservation.
Note: The Federal Circle and Discount lots at JFK, and some temporary lots at LGA and EWR are “manual” lots and no QR code will be sent as an attendant will check you in and out. Please have a copy of your reservation printed out on your vehicle or ready on your phone to enter.
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I need a receipt for my parking. How do I get one?
If you made an online reservation, your confirmation email is considered your receipt.
If you need a receipt for an exit payment, please email parkingcustomerservice@abm.com to request a copy. Please provide which airport, your license plate, the transaction date, and the transaction amount.
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My trip was shorter than the period of time that I booked online – do I get a refund?
No refunds are provided for shorter stays.
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My trip was longer than I anticipated in my online booking, how am I charged for the extra time?
You will be asked to pay the difference at the gate when exiting the lot. Any extended days will be charged the prebook rate. Please note that we cannot be responsible for airline or weather-related issues that prevent you from returning in line with your reservation.
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What is the cancellation or refund policy for booking online?
You may cancel for any reason and obtain a refund, up to one (1) hour prior to your booked entry date and time. You can click the link in your reservation email to cancel or revise your reservation. Refunds are only made to the credit card that paid for the booking.
If you do not have an online account or not able to cancel your booking online, then reach out to parkingcustomerservice@abm.com for further assistance and please provide your booking confirmation number.
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When I book online will I be charged right away or when I exit the parking lot?
Your credit card will be charged upon completing your online reservation.
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Where can I find the parking online Terms and Conditions?
The Terms and Conditions of parking can be found here.
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Can I reserve disabled parking online?
When looking to access the Port Authority's courtesy discount for ADA Restricted Mobility (handicap) parking, you need to drive up and pull a ticket. Never pre-book or use an E-ZPass lane, as disabled parking can’t be reserved and E-Zpass charges can’t be adjusted at the exit. You can park in ANY lot for up to 30 days (if you are to be longer than 30 days you need to let us know so we can ensure your vehicle will not be deemed abandoned and towed) and upon exit, your fee will be adjusted to the current maximum daily rate of the drive-up rate for the Economy/Long-Term lot at JFK and EWR. This rate will apply to LGA parkers as well seeking the courtesy discount.
When exiting, press the call/help button and the control room will validate your tag/plates and adjust your fee to reflect the discount.
If you choose to park in the Economy/Long-Term lot at JFK or EWR only, there is no discount adjustment that can be made when you exit and you may want to consider pre-booking these lots as there is a discount off the drive-up rate when you do.
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How do I amend or cancel a booking?
It is possible to amend or cancel a booking if it is at least one (1) hour prior to your noted arrival time, and you are NOT already parked in the lot. To do so go to the "Manage My Booking" section, located under 'Parking' on the Airport homepage (click here). You will need the booking reference number from your booking confirmation and the email address you provided during the booking process in order to access this file.
Prebookers are allowed to enter two hours earlier than their booked time and exit two hours after their booked time. If you enter more than two hours early, you will need to pull a ticket to enter the lot. Upon exiting, DO NOT insert the ticket.
Instead, hit the call/help button and the control room will only charge for the early entry at the prebook rate. If you overstay more than the two-hour window when returning, the system will prompt you for payment at the exit and it will be at the prebook rate.
If you are delayed in returning and will be in the lot for more than 30 days, you need to let us know so your vehicle is not deemed abandoned and subject to tow.
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What do I need to bring with me when traveling to the parking facility?
Please bring the following with you to in order to ensure your online booking is recognized:
- Take the same car bearing the license plate details you provided when making the booking.
- Bring your reservation confirmation email with the QR code on it or have it available on your phone.
- If you have a Premium Booking, please print your booking confirmation, and display it on your dashboard.
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What do I need to do when I arrive after I have prebooked and prepaid for my parking?
Drive to the lot specified on your booking (your confirmation email will have a directional link).
Enter the lane labeled for pre-bookings and your license plate will be scanned and when recognized, the barrier gate shall rise, and you can enter. Should there be a problem with reading your license plate, simply scan your booking confirmation QR code or press the call/help button for help. Do not pull a ticket or enter through the E-Zpass lane, otherwise you may get double charged at the exit.
If you have any concern at the entry or exit lane, please hit the call/help button for control room assistance.
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What do I need to do when I exit at the end of my stay?
Simply drive to an exit lane and the camera should recognize your license plate. The barrier gate will automatically rise, and you are free to exit the parking garage. Should the barrier gate not rise, simply scan the QR code from a printed confirmation email or your phone. This will raise the barrier gate. If the gate still does not rise, press the call/help button on the bottom right-hand corner of the machine.
If you have stayed longer than your original booking you will be asked to pay for the additional time. The overstay fee will be displayed and you will need to insert a credit card to pay. The barrier gate will then rise and permit exit.
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How do I know my booking has been accepted?
On completion of the booking process, you will be sent your email confirmation to the email address you provided immediately. Please check spam and junk.
Please note that your reservation number will be provided during the booking process. We suggest you screen shot or jot it down. Should you not receive the confirmation email, please provide the reservation number to parkingcustomerservice@abm.com for help.
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Can I use the same credit card for more than one reservation?
Yes. However, the system will not allow for the same plate to have overlapping reservations.
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Can I book parking in all lots and garages?
Yes, any lots available when purchasing a reservation are the lots and garages that can be accessed.
You can also pay online for Premium Reserved parking to get closer to the terminals.
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How close to my date/time of travel can I prepay for parking or book a Daily Premium Reserved Parking Space?
The system will accept bookings up to 24 hours prior to the expected time of arrival at the selected parking facility.
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Making your parking booking online
How do I book parking online?
Step 1: Log on to the Airport website (click here). Insert your date and time of arrival at the parking facility and your date and time of departure from the parking facility as well as the terminal you will be travelling to/from on into the boxes provided. For a listing of airlines in each terminal (click here). Click on the Book Now button.
Step 2: The system will check parking availability and pricing for the dates and times specified and all available options will display:
- Display the applicable parking fee for each available product during your planned visit.
- Display time and method of travel to the terminal you will be flying out of.
- Each option has a “more info” link for your review with additional information.
- To make a booking, click on the "Book now" button in the box with your specific parking choice in order to secure your booking. Please ensure that the dates and times you have noted are correct. Did you note AM and PM correctly for your entry and exit?
Step 3: Complete the "Personal Details" section by inserting the required information into the boxes provided. Please ensure that the details you provide are correct.
You will be required to enter the license plate details of the vehicle you will bring to the parking facility. Please ensure that the license plate details you enter are those of the actual car you will use on the day that you park.
Click on the "Terms and Conditions" link and read carefully the document presented. Confirm that you have read the terms and conditions and that you agree to be bound by them by clicking on the box opposite 'I have read and accept the Terms and conditions'. Click on “Book and pay” to proceed to the next step.
Step 4: Enter your payment details. Once all payment fields have been entered the
“Pay” button will be highlighted. Click on “Pay” to proceed. The system will validate your card details and once approval is received, will automatically issue a formal booking confirmation on the webpage. In addition, a booking confirmation will be sent to the email address you have nominated to entered. You should print and retain a copy of this booking confirmation as it includes details of your booking and your unique booking reference number. This reference number is essential if you later need to amend or cancel your booking. This will also have the QR code which may be needed for entry.
NOTE: Federal Circle and the JFK Discount lot have an attendant check you in and out. You will not see a QR code in your reservation. At LGA and EWR, peak periods may allow for temporary manual lots and no QR code will be generated.
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What if I don't receive a booking confirmation email?
Please check spam and junk as your email settings may not have allowed it into your inbox.
Please check to see if your credit card has been charged. If so, then please send an email to parkingcustomerservice@abm.com and provide your plate, name, type of credit card you used with only the last four digits (and the date that you made the booking), and if you noted your reservation number from the booking process – that number as well. We will be able to search and update any email error and resend it to you.
If you are not seeing any credit card fee, then the booking did not complete and there could be a firewall issue. Please try using a different device and/or browser/wifi network to create a reservation as some devices or networks have a firewall that can block certain website.
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I have a question about the pre-booked parking charge on my card. What should I do?
Email parkingcustomerservice@abm.com and note your prebooking number in the SUBJECT line, and in the body of the email, note your concern and provide any additional information about your concern.
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My promo code is not valid?
Please review your promo code to ensure you are booking in accordance with the noted booking and parking dates offered.
A promo code cannot be applied to a booking that has already been completed, and only one code per booking can be used.
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Am I guaranteed a specific parking space?
No, you cannot reserve a specific parking space under a standard booking. Once you enter the lot you can park in any open space that is not designated as premium (or handicap unless you have the proper credentials).
If you book a Premium space, please follow the signs to the premium area, choose any open premium space . Reserved spaces are marked by signs in front of the space.
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How far in advance can I pre-book parking?
You may book up to 365 days (one-year) prior to your travel date.
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What is the minimum length of stay?
There is no minimum length of stay, however, any booking made that is less than 24 hours will round up to the full day reservation rate.
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What is the maximum length of stay?
There is a maximum of 30 days for your prebooking. Should you need to park beyond 30 days, you must reach out to parkingcustomerservice@abm.com prior to your 30th day in the lot to ensure your vehicle is not deemed abandoned by the PAPD and impounded.
Upon exiting, you will be prompted to pay for the overstay at the prebooking rate.
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Managing your online parking booking
Do I have to pay a fee to amend or cancel my booking?
There is no fee for amending or cancelling your booking. Please note that if you’re making an amendment to your reservation that will change the price, your original reservation will cancel itself and a new amended reservation will populate. The original reservation will be fully refunded within 3-5 days and the amended reservation will be fully charged and be your only active reservation. You should receive a new confirmation email as well. Please note that amendments and cancelations can only be made more than 1 hour prior to your booked entry date.
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At the parking facilities
What happens if I arrive before the entry time I specified when making my booking online?
Prebookers are allowed to enter two hours earlier than their booked time and exit two hours after their booked time. If you enter more than two hours early, you will need to pull a ticket to enter the lot. Upon exiting, DO NOT insert the ticket. Instead, hit the call/help button and the control room will only charge for the early entry at the prebook rate. If you overstay more than the two-hour window when returning, the system will prompt you for payment at the exit and it will be at the prebook rate.
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What happens if I arrive at the entry to my pre-booked parking facility and a sign says that it's full?
A lot may close to "drive-up" traffic, but you will be allowed in with your reservation. Should there be a needed situation to not allow prebookers into their booked lot, the prebookers will be redirected to a different lot and the reservation will be honored. You will need to enter that lot through the Prebook lane (NOT the E-ZPass lane) and pull a ticket. When you get to the exit, do NOT insert the ticket. Please hit the call/help button on the exit machine and let our staff know that you have a reservation that can be applied.
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What happens if after entering the parking facility I need to leave and re-enter the parking lot again?
Once your vehicle is detected exiting the parking facility, your pre-booking will be treated as being complete.
When re-entering, you will need to enter through the Prebook lane (NOT the E-ZPass lane) and pull a ticket. When you get to the exit, do NOT insert the ticket. Please hit the call/help button on the exit machine and let our staff know that you have a reservation that can be applied.
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I lost my confirmation printout, what do I do?
Your reservation is based on your license plate. When you enter the lot you booked for, the system should be able to read your license plate and enter you under your reservation. If there is an issue with the gate rising, please scan your QR Code located in your reservation confirmation email.
The confirmation printout is not mandatory and if a prebooker does not have one on their vehicle’s dashboard, we are able to check manually.
QR codes can also be read from pulling up the email from your mobile phone.
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What are the height restrictions for garage entries?
- Terminal A
- Premium Parking
- Surface, No restrictions
- Standard Parking
- Surface - No restrictions
- Premium Parking
- Terminal B
- Premium Parking
- Garage, Level 1 - 6'4“
- Garage, Level 2 to 7 - 7'9"
- Standard Parking
- Surface under Garage, Level A - 8'2"
- Garage, Level 2 to 7 - 7'9"
- Premium Parking
- Terminal C
- Premium Parking
- Garage, Level 1 - 8'2“
- Garage, Level 2 to 6 - 7'3"
- Standard
- Garage, Level 1 - 8'2“
- Garage, Level 2 to 6 - 7'3"
- Premium Parking
- LGA Discount Parking
- Surface - No restrictions
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