Frequently Asked Questions

 

General Parking Questions

Who do I contact if I am mischarged?
What do I do if I have lost my ticket?
I do not have a credit card – how can I pay for my parking? Can I pay by debit card?
Can I pay with my toll tag?

 

Online Prebooking Questions

I prepayed for my parking online; do I have to go to a specific parking lot?
I entered a different license plate online than the car I will now be driving to the airport. What happens?
I need a receipt for my parking. How do I get one?
My trip was shorter than the period of time that I booked online – do I get a refund?
My trip was longer than I anticipated in my online booking, how am I charged for the extra time?
What is the cancellation or refund policy for booking online?
When I book online will I be charged right away or when I exit the parking lot?
Where can I find the parking online Terms and Conditions?
Can I reserve disabled parking online?
How do I span amend or cancel a booking?
What do I need to bring with me when travelling to the parking facility?
What do I need to do when I arrive at B Parking after I have prebooked and prepayed for my parking?
What do I need to do when I exit B Parking at the end of my stay?
How do I know my booking has been accepted?
Can I use the same credit card for more than one reservation?
Can I book parking in all LaGuardia Airport lots and garages?
How close to my date/time of travel can I prepay for parking or book a Daily Premium Reserved Parking Space?

 

Making your parking booking online

How do I book online?
What if I don't receive a booking confirmation at the end of the process or a booking confirmation email?
I have a question about the pre-booked parking charge on my card. What should I do?
My promo code is not valid?
Am I guaranteed a specific parking space?
How far in advance can I pre-book parking?
What is the minimum length of stay?
What is the maximum length of stay?

 

Managing your online parking booking

Do I have to pay a fee to amend or cancel my booking?

 

At the parking facilities

How can I make a complaint?
What happens if I arrive before the entry time I specified when making my booking online?
What happens if I arrive at the entry to my pre-booked parking facility and a sign says that it's full?
What happens if after entering the parking facility I need to leave and re-enter the parking lot again?
I lost my confirmation printout, what do I do?

 

 

General Questions

Who do I contact if I am mischarged?

Call LaGuardia Airport Parking at (718) 533-3850 or email:  parkingcustomerservice@abm.com.

We will need details of which parking lot you used, when you entered and exited the parking lot, your license plate number and any back up documentation you may have, such as parking tickets or receipts or online booking documentation.

 

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What do I do if I have lost my ticket?

LaGuardia uses license plates to record your date of entry in addition to your ticket. When you return press the help button on any pay machine or exit gate, and explain you have lost your ticket. You will need to provide your license plate number. Our attendant will then assist you with the lost ticket process.

 

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I do not have a credit card – how can I pay for my parking? Can I pay by debit card?

Terminal A Parking and Terminal B Parking do not accept cash payments for parking.  In Terminal C/D Parking you may pay with cash at select automated pay stations located at the pedestrian walkway between the parking lot and the airport terminals.

Debit cards are accepted by all of our automated pay stations, unmanned exit lanes, and cashiers provided they can be used as a credit card (Visa or MasterCard logo).

 

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Can I pay with my toll tag?

E-ZPass Plus is an accepted form of payment in both Terminal B Parking and Terminal C/D Parking. For more information see  https://www.e-zpassny.com/en/home/plus.shtml.

At this time Terminal A Parking does not accept E-ZPass Plus as payment.

 

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Online Prebooking Questions

 

I prepayed for my parking online; do I have to go to a specific parking lot?

If you pre-payed your entire parking stay online, you must park in the lot that you booked yourself in. You will not need to go to a specific space in that parking lot. For Terminal C/D Parking you must enter the garage in the lane designated for “Prebooking”.

If you paid for a Premium Reserved space, follow signs leading to the Premium Reserved Parking designated space in the lot specified on your booking.

In every case, your online reservation or booking will be emailed to you and will contain the name of the lot in which you chose to park.

 

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I entered a different license plate online than the car I will now be driving to the airport. What happens?

Your confirmation email includes a QR code which can also be used as an entry method. You can present this under the reader at the barrier to gain access to the parking lot.

 

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I need a receipt for my parking. How do I get one?

If you booked online, your receipt is emailed to you. If you create an account, you may go in and look at your parking history, choose a transaction, and re-print your receipt at any time.

 

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My trip was shorter than the period of time that I booked online – do I get a refund?

No refunds are provided for shorter stays.

 

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My trip was longer than I anticipated in my online booking, how am I charged for the extra time?

You will be asked to pay the difference at the gate when you go to exit the lot. Any over-stay days will be charged the drive up rate which may not be the same as the rate you paid for online booking.

 

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What is the cancellation or refund policy for booking online?

You may cancel for any reason and obtain a refund, up to 24 hours before the start of the prepayment booking period by logging into your account and selecting the relevant options. Refunds are only made to the credit card that paid for the booking.

If you do not have an online account or you have been unable to successfully cancel your booking via your online account, then you may cancel your booking by emailing parkingcustomerservice@abm.com and providing your full name, address, and booking confirmation number or calling our customer service operator (718) 533-3850  up to 24 hours before the start of the booking period. Please note our customer service operator is generally on duty from 9 am to 5 pm during the week and may not be available at all times.

You will be charged in full for your booking if you have not cancelled it earlier than 24 hours before the start of the booking period.

 

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When I book online will I be charged right away or when I exit the parking lot?

Your credit card will be charged at the time of booking to confirm your special price.

 

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Where can I find the parking online Terms and Conditions?

The Terms and Conditions of parking can be found here .

 

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Can I reserve disabled parking online?

No, disabled parking cannot be reserved in advance. However, disabled parking is available for holders of valid permits or license plates in all of our parking lots.

 

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How do I span amend or cancel a booking?

 

It is possible to amend or cancel a booking. To do so go to the "Manage My Booking" section, located under 'Parking' on the Airport homepage (click here).

You will need the booking reference number from your booking confirmation and the email address you provided during the booking process in order to access this file. You can amend/cancel your booking up to 24 hours in advance of your parking entry date and time.

If you decide to extend your online booking, this will be treated as a new booking. The prices charged for the new booking will be based on spaces and products available at that point and may not include the same prices as offered when the initial booking was made.

 

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What do I need to bring with me when travelling to the parking facility?

Please bring the following with you to in order to ensure your online booking is recognized:

  • Take the same car bearing the license plate details you provided when making the booking
  • Bring the same credit card used to make the booking
  • Bring your reservation confirmation email with the QR code on it.
  • To exit the lot at the end of your stay you will need the same QR code, either on your phone or printed out.

 

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What do I need to do when I arrive at B Parking after I have prebooked and prepayed for my parking?

Drive to the lot specified on your booking. Stop at the entry gate and your license plate will be read and recognized. The barrier gate shall rise and you can enter. Should there be a problem with reading your license plate and the gate does not rise, simply scan your booking confirmation QR code using the Barcode/QR code reader on the entry ticket dispenser.

 

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What do I need to do when I exit at the end of my stay?

Simply drive to an exit lane and the camera should recognize your license plate.  The barrier gate will automatically raise and you are fee to exit the parking garage.  Should the barrier gate not rise, simply scan the QR code from a printed confirmation email or your phone.  This in turn will raise the barrier gate.

If you have stayed longer than your original booking you will be asked to pay for the additional time.  The balance due will be displayed and you will need to insert a credit card to pay. The barrier gate will then rise and permit exit.

 

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How do I know my booking has been accepted?

On completion of the booking process you will

  • Receive your booking confirmation notice while you are still online
  • Receive an email confirmation at the email address you provided where making the online booking

These confirmations set out the details of your booking and include your unique booking reference number.

 

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Can I use the same credit card for more than one reservation?

Yes, you may use the same card for multiple bookings providing none of the booking periods overlap.

You must not use the same card for multiple reservations when bookings overlap.

 

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Can I book parking in all LaGuardia Airport lots and garages?

At this time, pre-booking for the entire parking stay is currently available only in LaGuardia Airport’s Terminal A and Terminal C/D Parking.

You can also pay online for Premium Reserved parking in Terminal A and Terminal C/D Parking at an additional fee of $3 per day.

 

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How close to my date/time of travel can I prepay for parking or book a Daily Premium Reserved Parking Space?

The system will accept bookings up to 24 hours prior to the expected time of arrival at the selected parking facility.

 

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Making your parking booking online

How do I book online?

Step 1: Log on to the Airport website http://www.laguardiaairport.com and follow the links to the Parking and Online Booking pages (click here). Insert your date and time of arrival at the parking facility and your date and time of departure from the parking facility as well as the terminal you will be travelling to/from on into the boxes provided. For a listing of airlines in each terminal (click here). Click on the "Book Now" button.

Step 2: The system will check parking availability and pricing for the dates and times specified by you and, if parking is available, will

  • Display the applicable parking fee for each available product during your planned visit.
  • Display time and method of travel to the terminal you designated in your search previously.

To make a booking, click on the "Book now" button in the box with your specific parking facility/product of choice in order to proceed with your booking. Otherwise you may update the booking dates at the top of the screen.

Step 3: Complete the "Personal Details" section by inserting the required information into the boxes provided. Please ensure that the details you provide are correct.

You will be required to enter the license plate details of the vehicle you will bring to the parking facility. Please ensure that the license plate details you enter are those of the actual car you will use on the day that you park.

Click on the "Terms and Conditions" link and read carefully the document presented. Confirm that you have read the terms and conditions and that you agree to be bound by them by clicking on the box opposite 'I have read and accept the Terms and conditions'. Click on “Book and pay” to proceed to the next step.

Step 4: Enter your payment details. Once all payment fields have been entered the
“Pay” button will be highlighted. Click on “Pay” to proceed. The system will validate your card details and once approval is received, will automatically issue a formal booking confirmation on the webpage. In addition, a booking confirmation will be sent to the email address you have nominated. You should print and retain a copy of this booking confirmation as it includes details of your booking and your unique booking reference number. This reference number is essential if you later need to amend or cancel your booking. This will also have the QR code which may be needed for entry.

 

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What if I don't receive a booking confirmation at the end of the process or a booking confirmation email?

In this case, the booking has not been completed successfully and the process should be carefully repeated.

If you completed the online process successfully but did not receive an email confirmation, please ensure that your virus checker is not blocking certain emails or classifying the email as spam.

Please make sure to write down your booking reference number, or save the email that contains the reference number, or create an account where you can find the booking reference number. Using this number, you can check your booking online any time before you travel and can amend or cancel the booking at any time up to 24 hours before your planned arrival time at the parking facility.

 

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I have a question about the pre-booked parking charge on my card. What should I do?

Email:  parkingcustomerservice@abm.com  or write to: Parking Customer Service, LaGuardia Airport, Central Terminal Building, Suite 3925, Flushing, NY 11371 setting out the details of your query. Make sure to enclose all the relevant details including:

  • Your name
  • Booking reference number
  • Parking facility name
  • Arrival date & time
  • Departure date & time
  • Fee charged
  • Car license plate number used to make the booking
  • Daytime telephone number

 

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My promo code is not valid?

Promo codes can only be used once and are limited to particular products. They cannot be applied to prior purchases and have no cash or credit value. Only one promo code per purchase.

 

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Am I guaranteed a specific parking space?

No, you cannot reserve a specific parking space.  However, by pre-paying for parking online you ensure that there will be a parking space available for you at the time and date indicated in your booking.  If you book a Premium Reserved Parking Space in A Parking or C/D Parking you will be guaranteed a space in the lot, albeit not a specific space. Reserved spaces are marked by signs in front of the space.

 

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How far in advance can I pre-book parking?

You may make a booking up to 365 days in advance of your planned arrival date/time at the car park.

 

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What is the minimum length of stay?

The minimum pre-booked stay is:

  • One hour (1 hour) or part thereof for all of our parking facilities.

 

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What is the maximum length of stay?

The maximum  pre-booked  stay is:

  • Thirty (30) days in all of our parking facilities without prior notification to the parking department.
  • If you will be traveling longer, please contact the Parking Department by emailing   parkingcustomerservice@abm.com  or by calling our customer service operator at (718) 533-3850 Monday thru Friday, from 9am to 5pm EST for assistance.

 

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Managing your online parking booking

Do I have to pay a fee to amend or cancel my booking?

There is no fee for amending or cancelling your booking. Please note that we only honor amendments and cancellations made more than 24-hours prior to the booking time.

 

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At the parking facilities

How can I make a complaint?

Please write to Parking Customer Service, LaGuardia Airport, Central Terminal Building, Suite 3925, Flushing, NY 11430, or via email to  parkingcustomerservice@abm.com . You may also call our customer service operator at (718) 533-3850.

 

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What happens if I arrive before the entry time I specified when making my booking online?

The system will recognize your booking up to two hours in advance of your expected time of arrival and up to 12 hours following your expected time of arrival.

For example, if you booked to arrive at 10am, the system will recognize your booking and allow you to enter the parking lot at any time between 8am and 10pm on the booked arrival day.

If you arrive outside of these times, press the Help button in the entry lane and a staff member will assist you.

 

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What happens if I arrive at the entry to my pre-booked parking facility and a sign says that it's full?

  • The "Full" sign is for the information of customers who have not pre-booked their parking or reserved space online.

 

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What happens if after entering the parking facility I need to leave and re-enter the parking lot again?

Once your vehicle is detected exiting the parking facility, your pre-booking will be treated as being complete. Should you re-enter the parking facility, this will be treated as the start of a new drive up transaction. Standard drive up parking rates will then apply.

 

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I lost my confirmation printout, what do I do?

Your booking is based on your license plate. Simply drive to the lot specified on your booking. Stop at the entry gate and your license plate will be read and recognized.  The barrier gate shall rise and you can enter.  Should there be a problem with reading your license plate and the gate does not rise, simply scan your booking confirmation QR code using the Barcode/QR code reader on the entry ticket dispenser. You can find your confirmation QR code on the booking confirmation email.

 

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